File a claim

Tell us what happened.

Upload clear photos, share your order details, and our support team will review the issue carefully.

Customer information

Name Email Phone (optional) Country/Region (optional)

Order information

Order ID This is the six-digit number assigned to your order when you made your purchase. Order date Product family Product model / size (optional)

Warranty information

Is your product still under warranty? Warranty type

Issue type

Issue details

Brief explanation of the issue or damage When did you first notice the issue? Have you contacted us about this before? Has the product been used, cleaned, repaired, modified, or altered?

Photo upload Upload photos of the issue Please upload clear, in-focus photos in good lighting. Include closeups of the issue and at least one wider photo showing the full product.

Shipping / return review

Are you willing to send the product in for evaluation if requested? Preferred shipping region

Consent / acknowledgement

I understand that submitting a claim does not guarantee warranty approval. I understand Reelmagik may request additional photos or require the product to be sent in for evaluation. I understand the product must be cleaned before being sent back.